Technology Support Engineer, Hikari Plant / 技術サポートエンジニア 光工場

Microsoft 365 Administration: Ensure data integrity and security by evaluating, implementing, and managing appropriate Microsoft 365 hardware and software solutions utilizing industry standards and best practices. Manage Microsoft 365 licenses, subscriptions, and users across the organization. Provide technical support to end-users to resolve any issues and/or fulfill user's requirement related to Microsoft 365 services. Interact with end-users directly to capture the user's demand via multiple communication channels, including face-to-face, remote session, and email/chat . Deploy Microsoft 365 software installations, configurations, and upgrades across a diverse customer base. Ensure compliance with established standards, policies, best practices, and configuration guidelines. Develop and document standards and procedures for Microsoft 365 administration and maintenance. ITSM Incident, Request, and Change Management: Manage and respond to Microsoft 365 incidents and service requests using IT Service Management (ITSM) tools and processes. Collaborate with the ITSM team to plan/test Microsoft 365 related changes to minimize business disruptions complying with the standard change management policies. Develop and maintain Microsoft 365 service processes and documents for incident, request, and change management. Ensure timely resolution of Microsoft 365 incidents and service requests to meet the expected service level and minimize impact on end-users.

OBJECTIVES: ・Global Corporate Affairs（広報）部門のサポートを担当します。 ・GCA（特に日本）のビジネスを深く理解し、ビジネスの問題を解決するためのデータテクノロジーのソリューションを提案します。 ・DD＆T内の関係者と協力してGCAが使用するアプリケーションやソフトウェアの適切な管理とサービス提供をします。 ・As a member of Global Corporate Affairs (GCA) – Data, Digital & Technology(DD&T) in Japan, develop and maintain effective working relationships with GCA stakeholders in Japan to promote their use of data, digital and technology and support the creation of new business processes and improve existing business processes. ・ Develop a deep understanding of GCA's business in Japan and execute product delivery service within the portfolio. ・ Responsible for the day-to-day development and alignment of delivery to the strategic vision ・ Focus on delivery, release plans, and communication progress to stakeholders. ・Work with Global DD&T stakeholders to support the deployment of global platforms/applications. ACCOUNTABILITIES: GCAが主管及び利用するシステムのサポートをします。具体的には以下の業務を担当します。 1) 社内ユーザへのSharePointトレーニングの提供やサイトの設定サポート等 2) 社外Webサイトのコンテンツ作成や修正 3) 寄付管理システム、メールマガジン配信サポート、社内コミュニケーションツールのサポート 4) グローバルプロジェクトへの参加 ・Responsible for delivering operations of the products used by GCA ➢ Support internal website on the Microsoft SharePoint platform and corporate external website on CMS platform. Including (but is not limited to) maintenance, demand management, functional improvement, content editing. ➢ Provide the SharePoint training to end users and advise them how to set up collaboration site. ➢ Create/edit contents(Publish press releases and update site contents) ➢ Support donation management system, email delivery/analytics application, internal social networking service, etc. ・ Participate the global project meetings when it is required. ・ Make sure the team correctly understands the requirements. ・ Support the team in collecting ideas and setting priorities for prototyping and development. ・ Corporate with global development team and solved issues together. ・ Provide IT supports for employee events organized by GCA.

職務内容 音声およびビデオ会議のグローバルサービスチームのテクノロジースペシャリストとして、日本時間のプラットフォームの維持管理やプロジェクト推進や、サービスマネジメントを行います。バックエンドのクラウドサービスに加えて、会議室内に設置されるAV機器を適切に制御し、円滑な会議が可能なようサポートを提供します。 主な責任範囲 会議室AV機器会議インフラストラクチャを適切に維持管理する（主に日本国内） グローバルサービスチームと連携し、システム更新等を日本で円滑に推進する イベントサポートの提供（パートナーと協業したサポート体制の管理、自身のハンズオンサポート双方を含む） 会議インフラに関するテクノロジートレーニングやユーザーガイドを提供する 社内ITSMプロセスに準拠しインシデント、リクエスト、変更管理を行う 日本のビジネスユーザーの要望や相談窓口となり、必要な対応を進める

・Global Corporate Affairs（広報）部門のサポートを担当します。 ・GCA（特に日本）のビジネスを深く理解し、ビジネスの問題を解決するためのデータテクノロジーのソリューションを提案します。 ・DD＆T内の関係者と協力してGCAが使用するアプリケーションやソフトウェアの適切な管理とサービス提供をします。 ・As a member of Global Corporate Affairs (GCA) – Data, Digital & Technology(DD&T) in Japan, develop and maintain effective working relationships with GCA stakeholders in Japan to promote their use of data, digital and technology and support the creation of new business processes and improve existing business processes. ・ Develop a deep understanding of GCA's business in Japan and execute product delivery service within the portfolio. ・ Responsible for the day-to-day development and alignment of delivery to the strategic vision ・ Focus on delivery, release plans, and communication progress to stakeholders. ・Work with Global DD&T stakeholders to support the deployment of global platforms/applications. ACCOUNTABILITIES: GCAが主管及び利用するシステムのサポートをします。具体的には以下の業務を担当します。 1) 社内ユーザへのSharePointトレーニングの提供やサイトの設定サポート等 2) 社外Webサイトのコンテンツ作成や修正 3) 寄付管理システム、メールマガジン配信サポート、社内コミュニケーションツールのサポート 4) グローバルプロジェクトへの参加 ・Responsible for delivering operations of the products used by GCA ➢ Support internal website on the Microsoft SharePoint platform and corporate external website on CMS platform. Including (but is not limited to) maintenance, demand management, functional improvement, content editing. ➢ Provide the SharePoint training to end users and advise them how to set up collaboration site. ➢ Create/edit contents(Publish press releases and update site contents) ➢ Support donation management system, email delivery/analytics application, internal social networking service, etc. ・ Participate the global project meetings when it is required. ・ Make sure the team correctly understands the requirements. ・ Support the team in collecting ideas and setting priorities for prototyping and development. ・ Corporate with global development team and solved issues together. ・ Provide IT supports for employee events organized by GCA.