Technology Support Engineer,/ 技術サポートエンジニア

《概要》 弊社では、医薬・医療・医療機器・ヘルスケア領域に特化した多面的なソリューションサービスを提供しており、その中でも医薬品に特化した「コンタクトセンターサービス」では高いシェアを獲得しています。事業拡大に伴いコンタクトセンターも増設を続けており、システム開発やインフラの「要」となる『社内SE』をこの度募集いたします。 《主な業務内容》 * コールセンター内で使用するシステム開発（VBA利用） 　設計からリリースまでの新規開発 　現行システムの保守運用業務 * コールセンターシステム設定構築 　コールフローの構築、PBX（電話交換機）の運用

OBJECTIVES/PURPOSE Regional Lead working as the Key Point of Contact / Engagement Lead for all Enterprise Data Services/solutions portfolio; including management of functional objectives/roadmaps, major projects, quarterly functional release-based activity and ongoing run activities Lead as a ‘thought leader’ and ‘domain expert’ between Business, Business IT and EDS linking technology vision and strategy with business requirements and goals (bi-directional influence) Deliver and operate within an agile methodology integrating continuous feedback and industry best practice to enhance user satisfaction and ensure a customer driven design is put first Provide leadership to regional business teams for data management solutions across all domains at senior levels of the organization and partner with leadership and external partners in building the roadmap for data enabled innovation driving business value In partnership with the EDS Transformation and Delivery Lead, architect the strategic roadmap for EDS at the functional level, ensuring that supporting teams and capabilities are on track to deliver to commitments and priorities Build and maintain positive relationships and manage dependencies/performance with key business and IT stakeholders and supporting teams aligned with overall strategy and objectives Accountable for ensuring that the solutions are built per enterprise data governance and quality standards when applicable criteria are met as per the methodology to ensure success. Track adoption and measure value continuously with a view to challenging business IT / business on prioritisation and value Drive the communication into the function/region of the EDS Services Catalog, Release Calendar / Demand Tracking and priorisation status and manage the EDS Data Services Portfolio in alignment with strategic services/solutions delivery - ensure scalable and repeatable processes are being enabled and deployed Ensure business value and data services adoption is delivered and linked to the deployment of the EDS Data Services through defined and agreed KPI’s and SLA’s Owns and communicates how the EDS Data Services portfolio is meeting business priorities, including the provision of funding to enable the regional business requirements delivery and alignment ACCOUNTABILITIES Architecting a regional/domain focused data-services strategy that connects business objectives and the EDS data-services operating model with scalable and reusable solutions leading to measurable business value Accountable as the primary interface between functional IT and business IT partners leveraging the EDS data-services catalog (bi-directional). Focus on the technology and being a technology leader between teams Directly leading the engagement for the business function stakeholders, DD&T leads and extended teams into the EDS organisation, leveraging input from the USA to ensure alignment and consistency Lead and manage alignment between EDS, business IT and IT stakeholders on a continuous basis linked to business priorities/roadmaps, data-services capabilities; people, process, technology and data Communicate and evangelise the Data & Digital imperatives as a key driver for continuous transformation linked to the vision and strategy of the DD&T/GDT/ EDS to become the most trusted, data-driven and outcomes-based pharmaceutical company Serve as the leader for data orgnaization in Japan and be responsible for setting short-term and long-term data strategy, developing the multi-domain data capability roadmap , providing guidance in day-to-day data management operations, and ensuring project milestones and department performance goals are met. Identify and collaborate effectively with EDS partners and stakeholders to align on priorities, and provide project leadership ensuring high-quality deliverables, process improvement, budgets, and timely responses to business requests and operational challenges Partner with IT and system integration vendors to lead the development of new functionalities as well as change management for enterprise data management initiatives targetted to address key business challenges. Aggregating business demand and consolidate requests as appropriate to ensure that use cases are appropriately prioritized Influence and drive domain and data management practice discussions, including the Global Data Council (GDC) and the Strategic Steering Committee. Drive and lead governance sessions to ensure the Services & Operations, Platforms Architecture and Data Services and Analytics teams are managing and coordinating services delivery in an efficient and value-driven way to support building business / business IT engagement and delivery Lead/Support domain based / cross-domain communities of practice (people / process / technology / data) with a view to increasing adoption and driving business value Mentor and lead on developing the team culture and people to ensure a highly motivated and effective team is both in place today, and developing in a sustainable way for the future DIMENSIONS AND ASPECTS Technical/Functional (Line) Expertise Domain knowledge of Data, Digital and Technology organizations within pharmaceuticals or related industries Pharmaceutical data expertise a must in particular Commercial data, Health Care Provider (HCP/HCO) and their linkages/relationships Track record of managing complex supplier and/or customer relationships in matrixed organizations Hands-on functional / technical / architecture level experience linked to data-services and data-platforms within the Pharmaceutical business Expertise in the delivery of data services solutions and products linked for Pharma industry Experience / Knowledge linked to Data / AWS / API / Cloud / Analytics capabilities and functionality Experience in the Pharmaceutical business model and baseline reporting requirements and processes Leadership expertise linked to data-services (Vision, strategy and business alignment, people management, communication, influencing others, managing change) Experience leading agile teams leveraging scrum methodology Leadership Passionate leader, collaborator, team player, and individual contributor Passion to challenge the status quo and find new solutions and drive out of the box ideas Assertive, with the confidence to be voice of authority – not afraid to do what is best for Taekda/team High-energy and passionate outlook to the role and can influence those around her/him Ability to build a sense of trust and rapport that creates a comfortable and effective workplace Strong communication skills with comfort in speaking with business / business ITstakeholders Not afraid to “roll up the sleeves” and lead from the front – pushes teams to do the same Direct experience in understanding business outcomes as a key driver to ensure solutions are aligned to priorities and values Active coach and mentor whose goals are to grow and maximize the team’s potential Collaborative partner able to influence and drive accountability across organizational and domain boundaries Advocates for needed change across the organization that add to our success. Decision-making and Autonomy Extensive successful analytics operations management experience will enable a high degree of autonomy in leading decisions Demonstrative business acumen with strong cross functional communication ability Ability to build concensus on sensitive topics which require senior managers to often accept compromises based on the bigger picture view Versed in risk and comliance aspects of linked to data platforms and services, with the experience to lead discussions and engage to resolve challenging and complex topics Interaction Experience being a member of a medium-sized core team with a global mandate, which requires clear and transparent communication Experience with stakeholder management and engagement at all levels of the organisation Ability to set priorities, align stakeholders expectations and, develop and execute an associated plan of action Ability to engage effectively as a part of a team and with colleagues with different backgrounds and areas of expertise Experience in managing team members with setting and tracking performance goals and metrics Must be able to develop and maintain strong relationships globally Ability to communicate effectively at multiple levels support the Data Governance Committees and facilitates strategic and operational meetings and agendas to drive decision making. Ability to influence in a highly federated governance model as a facilitator. Ability to apply advanced principles and concepts necessary to oversee various data governance workgroups Innovation This role offers the opportunity for a high level of innovation related to Data Services enablement across technology platforms focused on Commercial, but also cross-domain and geographies Curiosity, challenge the status quo Explore, navigate the ever changing environment of data, digital and technology This role will be focused on enabling concepts linked to ‘reuse’ and ‘scalability’ across data services solutions, and engaging innovative partnerships and ideas to deliver creative solutions Complexity Must possess an understanding of how a global organization operates and comfortable influencing without authority Capable of collaborating with teams both cross-functionally and remotely, across a wide range of time zones and cultures Must have significant comfort with ambiguity

Microsoft 365 Administration: Ensure data integrity and security by evaluating, implementing, and managing appropriate Microsoft 365 hardware and software solutions utilizing industry standards and best practices. Manage Microsoft 365 licenses, subscriptions, and users across the organization. Provide technical support to end-users to resolve any issues and/or fulfill user's requirement related to Microsoft 365 services. Interact with end-users directly to capture the user's demand via multiple communication channels, including face-to-face, remote session, and email/chat . Deploy Microsoft 365 software installations, configurations, and upgrades across a diverse customer base. Ensure compliance with established standards, policies, best practices, and configuration guidelines. Develop and document standards and procedures for Microsoft 365 administration and maintenance. ITSM Incident, Request, and Change Management: Manage and respond to Microsoft 365 incidents and service requests using IT Service Management (ITSM) tools and processes. Collaborate with the ITSM team to plan/test Microsoft 365 related changes to minimize business disruptions complying with the standard change management policies. Develop and maintain Microsoft 365 service processes and documents for incident, request, and change management. Ensure timely resolution of Microsoft 365 incidents and service requests to meet the expected service level and minimize impact on end-users.

・Global Corporate Affairs（広報）部門のサポートを担当します。 ・GCA（特に日本）のビジネスを深く理解し、ビジネスの問題を解決するためのデータテクノロジーのソリューションを提案します。 ・DD＆T内の関係者と協力してGCAが使用するアプリケーションやソフトウェアの適切な管理とサービス提供をします。 ・As a member of Global Corporate Affairs (GCA) – Data, Digital & Technology(DD&T) in Japan, develop and maintain effective working relationships with GCA stakeholders in Japan to promote their use of data, digital and technology and support the creation of new business processes and improve existing business processes. ・ Develop a deep understanding of GCA's business in Japan and execute product delivery service within the portfolio. ・ Responsible for the day-to-day development and alignment of delivery to the strategic vision ・ Focus on delivery, release plans, and communication progress to stakeholders. ・Work with Global DD&T stakeholders to support the deployment of global platforms/applications. ACCOUNTABILITIES: GCAが主管及び利用するシステムのサポートをします。具体的には以下の業務を担当します。 1) 社内ユーザへのSharePointトレーニングの提供やサイトの設定サポート等 2) 社外Webサイトのコンテンツ作成や修正 3) 寄付管理システム、メールマガジン配信サポート、社内コミュニケーションツールのサポート 4) グローバルプロジェクトへの参加 ・Responsible for delivering operations of the products used by GCA ➢ Support internal website on the Microsoft SharePoint platform and corporate external website on CMS platform. Including (but is not limited to) maintenance, demand management, functional improvement, content editing. ➢ Provide the SharePoint training to end users and advise them how to set up collaboration site. ➢ Create/edit contents(Publish press releases and update site contents) ➢ Support donation management system, email delivery/analytics application, internal social networking service, etc. ・ Participate the global project meetings when it is required. ・ Make sure the team correctly understands the requirements. ・ Support the team in collecting ideas and setting priorities for prototyping and development. ・ Corporate with global development team and solved issues together. ・ Provide IT supports for employee events organized by GCA.